Delete your account

StoryFluent accounts are optional. If you created one, you can delete it and its cloud copy at any time, and you do not need to ask us to do it for you.

Delete your account from inside the App

Open StoryFluent, go to Settings › Account, and choose Delete account. Confirm when asked. The account and its cloud copy are removed immediately and permanently.

Delete your account if you no longer have the App

Email support@storyfluent.app from the address the account was created with, and ask us to delete it. We will confirm and complete the deletion within 30 days. We may need to check that the request comes from the account holder before we act on it.

What is deleted

Your account record and the email address attached to it, the list of phones signed in to it, and the entire cloud copy of your app data: the books you had unlocked, the looks you owned, your credit balance, level, badges, streak, word-learning progress, handwriting progress, game history, and your reading activity and reading statistics.

Deletion is permanent. We cannot restore an account or its cloud copy afterwards.

What is not deleted

The books and progress already on your phone. Deleting the account does not touch them, so you can keep reading signed out. To remove them as well, delete the App from your phone.

Your purchase records at Apple or Google. Those belong to your App Store or Google Play account, not to us. StoryFluent Pro and anything else you paid for can still be restored on a future install through Restore purchases.

Anonymous analytics. Usage events carry a random per-install identifier rather than your account, so they are not linked to you once the account is gone.

If you never created an account

There is nothing for us to delete. Everything StoryFluent knows about you is on your phone, and deleting the App removes it.

Questions

Write to privacy@storyfluent.app. StoryFluent is operated by Side Hustle Holdings Ltd., British Columbia, Canada.