Support
Need a hand with StoryFluent? Write to us and a person will read it.
Get in touch
Help, bugs and feedback: support@storyfluent.app
Privacy, rights claims and takedown notices: privacy@storyfluent.app
We aim to reply within a few business days. If you are reporting a problem, telling us your device, your app version and what you were doing when it happened will usually save a round trip. The App's Help screen fills the version in for you: open Settings, then Help & feedback.
Common questions
A book will not open, or the words are not switching. Check that the book's language and the language you are learning are not the same, and that the language pack for your target language has finished downloading. Settings shows the download state.
My purchase did not arrive. Purchases are handled by the App Store or Google Play. Open Settings, then StoryFluent Pro, and choose Restore purchases. If that does not bring it back, write to us with the receipt from Apple or Google.
I changed phones and lost my books. Books bought with credits are tied to your account or to a transfer code, not to the phone. Sign in on the new phone, or use Settings, then Backup, to move them across. Store purchases restore through Apple or Google.
I want my account deleted. You can do it yourself, in the App or by writing to us. See the account deletion page.
A book in the catalogue should not be there. Write to the privacy address above with the title and the basis of your claim, and we will review it promptly.
Documents
Who we are
StoryFluent is made by Side Hustle Holdings Ltd., British Columbia, Canada.